Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please contact us at sales@Allendale-elec.co.uk.
Goods ordered may only be returned within the first 7 working days for a full product refund including VAT, providing the following conditions are fulfilled:
Goods returned must be received in as new condition.
Goods must be returned complete (including all packaging, cables, manuals, CD’s etc for that product). If any item(s) are missing when received then the product is deemed incomplete and will be returned to the purchaser.
Carriage costs for returning the Goods are your responsibility.
The Goods remain your responsibility during transit and until signed for by us.
All goods must be returned within 7 days of delivery, international orders have 12 days to return the product(s).
Any item(s) returned that are incomplete, damaged, used or without a valid RMA will not be accepted. Any goods that are damaged or require parts/labour to get in a saleable condition these costs incurred will be deducted from the refund total.
Allendale Electronics Ltd guarantee all products (unless otherwise stated) for one year from date of purchase. During this period Allendale Electronics Ltd will repair or replace all defective products free of charge (return to base warranty), except for products/units subject to fair wear and tear.
To qualify for benefits under the guarantee you must have installed and used the product in accordance with Allendale Electronics Ltd instructions or user manual supplied with the goods. Consequential losses and accidental damage to the product are not covered by the guarantee. Allendale Electronics Ltd cannot be responsible for results of using our products for any purposes other than those described in the relevant instructions or user manual.
Consumable items such as Batteries, solder tips, Heating Elements etc are not covered under this warranty. If at any time you are unsure as what is covered by our 12 month warranty please Contact Us.